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Friday, 10 March 2017 09:56

Ebix Australia are looking for talented people to join the Ebix Team. We currently have 3 positions to fill. Read more for positions available,  their position descriptions and locations.

Position:     Customer Support Consultant 

Location:    Chatswood, Sydney  

Position Description: 

The role of Customer Consultant sits within the Ebix Support Team and provides first level support, training and general consultant services to Ebix clients. The position reports to the Customer Support Manager.

Major responsibilities include:

  • Provide first level client support of software queries over the phone, by email and onsite; including replicating the customers' problem to gain a better understanding of the issue 
  • Logging of problems and resolution outcomes into the support database, and handling problems and queries in a timely and professional manner
  • Escalate support incidents to senior support consultants and support manager when necessary
  • Provide business consultancy services to Ebix clients and potential clients
  • Assist the Development team to ensure their technical resolution of requirements specifications meets desired outcomes
  • Maintain and update technical reference material including standards documents, software release notes and reference guides and other materials into Ebix Knowledge base system
  • Assist in quality assurance of new software releases and client sponsored enhancements, as well as provide clients assistance with implementation of Ebix software solutions.\

The candidate should be proficient in Microsoft Windows and Office Suite, have knowledge of general support operations and procedures, and have experience with current IT technologies, including database, networks and internet. CRM, incident management system and Unix Operating System experience would be a plus. undergraduate or post graduate qualifications are desirable, as well as Insurance industry or ITIL Foundation experience. Email This email address is being protected from spambots. You need JavaScript enabled to view it." style="font-family: Verdana, sans-serif; font-size: 13.3333px;">This email address is being protected from spambots. You need JavaScript enabled to view it. or call 02 9467 3000 to apply or learn more about the role.

 

Position:     Customer Support Consultant

Location:    Surrey Hills, Melbourne

Position Description:

This role is responsible for representing Ebix Australia and providing the highest quality customer service to Ebix WinBEAT customers.

  • Respond to the customer enquiries regarding WinBEAT, Sunrise Exchange, iClose, SmartOffice and associated products
  • Provide solutions to general insurance and accounting queries in relation to WinBEAT, Sunrise Exchange and iClose
  • Accurately record all customer interaction in the relevant database
  • Report customer enhancement feedback or software programming issues where apporopriate
  • Escalate any customer support or product related issues to the Customer Support Manager where appropriate
  • Assist in the production of customer training and user manuals and other documentation as required
  • Test pre-release software as directed and feedback results in the required format
  • Conduct WebEx Instructor led web-based training with individuals or small groups for WinBEAT and Sunrise Exchange
  • Proactively participate in team meetings and contribute to process, product and business improvement

The successful candidate should ideally have Undergraduate or Post Graduate qualifications, although it's not essential. 2-3 years experience in a Help desk or relevant call centre is a must. Experience with the General Insurance Industry or Insurance Broking industry would be a bonus.

 

Position:     Business Analyst

Location:    Chatswood, Sydney 

Position Description:

Ebix Australia a leading supplier of software and e-commerce solutions for the Insurance sector, is seeking a customer focused Business Analyst to evaluate business needs and assist in the delivery of business solutions.  The successful candidate will be able to interpret and translate business needs into tangible outcomes; through investigation assessment and documenting requirements. 

The Business Analyst will be part of the Ebix Professional Services Team specifying, developing and implementing software solutions for Ebix clients.  Major responsibilities of the position include:

  • Gather and analyse business requirements for the Ebix range of software and e-commerce solutions.
  • Assess implications of proposed solutions and identify alternative options, if appropriate, to achieve the desired outcomes.
  • Preparation of Business Needs Analysis documents and enhancement specifications for Ebix clients and internal stakeholders as required.
  • Assist the development team to ensure their technical resolution of requirements specifications meets desired outcomes.

Applicants should have experience in the application of business analysis tools and techniques and at least 2-4 years' experience as a Business Analyst.

Email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 02 9467 3000 to apply or learn more about the role.

Read 1942 times Last modified on Friday, 10 March 2017 09:59
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