WinBEAT is backed by a highly-experienced local support team.
Our helpdesk staff are from a wide range of backgrounds including broker office experience, technical and helpdesk, banking and accounting, programming, supporting other broker products and education.
We have issue tracking management software to ensure that customers' queries are attended to as quickly and efficiently as possible and all the case details are saved.
We endeavour to attend to your support request as soon as possible after you have contacted us and we generally get back to you within 30 mins of your original contact. Queries received near or at the end of the day will generally be actioned on the next business day.
The WinBEAT Helpdesk is available for support via telephone, email or fax between 8:30am and 5:30pm (EST or EDT).
For WinBEAT customers only a Trained User can contact the Helpdesk. This ensures that our help desk is not being used for training or supporting people who are not familiar with our product. This also allows us to deal with calls and problems very efficiently as a certain level of knowledge can be assumed.
The WinBEAT helpdesk is available for support for the WinBEAT product only. Unfortunately we are unable to assist you with Microsoft products, network set-up or printer configuration.
Note: Our support facilities are available to provide technical assistance for Ebix products only. If you require Ebix product training please see our range of training options in the training section.
1800 807 139
or 03 9895 2600
Fax: +61 3 9898 7811
Latest Version of WinBEAT