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Ebix

Ebix Careers

The positions below are currently available. If you are interested or know someone who might be, please contact Andrea Lawton via email This email address is being protected from spambots. You need JavaScript enabled to view it. for a detailed position description and any other information about the job.


Business Analyst - Sydney Office X 2

An experienced Business Analyst is required to interpret and translate business needs into tangible outcomes, through investigation, assessment, and documenting the business requirements of Ebix software solutions.
The Business Analyst will gather and analyse business requirements for the Ebix range of e-commerce and business; and prepare functional designs and test plans.
Major responsibilities include:

  • Assess implications of proposed solutions and identify alternative options, if appropriate, to achieve desired outcomes.
  • Preparation of Business Needs Analysis documents and enhancement specifications for Ebix clients and internal stakeholders as required.
  • Assist the development team to ensure their technical resolution of requirements specifications meets desired outcomes.
  • Liaise with customers regarding proposed design solutions and standards.

The candidate should have a minimum 2 to 4 years experience as a business Analyst, a Computer Sciences or similar degree/qualifications. Ideally, the candidate should also have prior Insurance or Financial Services knowledge.

 


 

Senior Support Consultant - Sydney Office

We are looking for an experienced Senior Support Consultant to provide high quality support to Ebix clients, as well as assist in the development and delivery of industry leading software solutions and manage support tasks and incidents as they arise.

Major responsibilities include:

  • Provide consulting services to Ebix clients to optimise the use of Ebix software solutions.
  • Support and resolve client issues, as well as provide assistance with implementation of Ebix software solutions.
  • Conduct training courses for Ebix clients.
  • Assist in testing quality assurance of new software releases and client-sponsored enhancements.
  • Problem management and resolution - using Jira incident management system, ensure problems are handled in a professional and timely manner, escalating where necessary.
  • Maintain and update technical reference material such as standardization documents, software release notes and reference guides.
  • Assist in general Customer Support and Administrative activities.

The successful applicant will be a team player with strong people skills and customer focus. Experience in general support operations and procedures is required, including proficiency in Microsoft Windows and Office Suite, as well as knowledge on current IT technologies, such as databases, networks and internet; CRM and incident management systems experience is a plus. Tertiary education and experience in the Insurance industry is desired. 

 


 

 

Divisional Training Services Manager - Melbourne Office

Ebix is currently looking for a Divisional Training Services Manager to design, manage and implement customer-training programs. They will need to ensure the efficient use of WinBEAT and associated products, as well as providing a profitable long-term revenue stream for the business.


Major responsibilities include:

  • Develop and implement training programs that enhance customer use of WinBEAT and related products to reduce customer dependence on the Helpdesk.
  • Ensure trainers have the skills and knowledge to conduct Ebix courses and provide consulting in a highly professional manner.
  • Manage documentation, including course and product manuals.
  • Manage new site implementation and training to ensure the best possible experience for the customer.
  • Provide knowledge based input for design and specification of new software and software modules.
  • Provide pre-release testing feedback for new releases of the software.

The ideal candidate will have a tertiary qualification in either Education and Adult Learning or Training and Assessment; and have knowledge of the Insurance industry and accounting principles - specifically Trust accounting. As well, experience in project management, people management, teaching or training and software development is essential.

 

 

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