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Ebix

Ebix Careers

The positions below are currently available. If you are interested or know someone who might be, please contact Andrea Lawton via email This email address is being protected from spambots. You need JavaScript enabled to view it. for a detailed position description and any other information about the job. 


Customer Support Consultant - Sydney Office X2

The role of Customer Consultant sits within the Ebix Support Team and provides first level support, training and general consulting services to Ebix clients. The position reports to the Customer Support Manager.

Major responsibilities include:

  • Provide first level client support of software queries over the phone, by email and onsite; including replicating the customers' problem to gain a better understanding of the issue
  • Logging of problems and resolution outcomes into the support database, and handling problems and queries in a timely and professional manner
  • Escalate support incidents to senior support consultants and support manager when necessary
  • Provide business consultancy services to Ebix clients and potential clients
  • Assist the Development team to ensure their technical resolution of requirements specifications meets desired outcomes
  • Maintain and update technical reference material including standards documents, software release notes and reference guides and other materials into Ebix Knowledge base system
  • Assist in quality assurance of new software releases and client sponsored enhancements, as well as provide clients assistance with implementation of Ebix software solutions

The candidate should be proficient in Microsoft Windows and Office Suite, have knowledge of general support operations and procedures, and have experience with current IT technologies, including database, networks and Internet. CRM, incident management system and Unix Operating system experience would be a plus. Undergraduate or post graduate qualifications are desirable, as well as Insurance industry or ITIL Foundation experience. 

 

 

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