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Ebix

Ebix Careers

The positions below are currently available. If you are interested or know someone who might be, please contact Andrea Lawton via email This email address is being protected from spambots. You need JavaScript enabled to view it. for a detailed position description and any other information about the job. 


Software Developer - Sydney Office

Execute and co-ordinate the testing of Ebix software and applications, both in isolation and integrated with third-party software. Ensuring application quality is appropriate for release to Ebix customers. Liaise with all internal departments and staff from external third-party business partners.

Test various phases of the Software Development Lifecycle (System, Systems Integration, User-Acceptance and Deployment test phases) and provide appropriate testing documentation.

Core Responsibilities Include:

  • Design, document, code, and test application programs for Ebix.
  • Work with technical, helpdesk and training staff to define system scope and objectives ensuring development is based on legislative and customer requirements.
  • Be fully involved in the testing and QA processes of the business
  • Maintain a high level of technical competence in appropriate technologies to apply to the needs of the business.
  • Liaise with Industry Partners as required to ensure interfaces are designed and function as specified.
  • Assist with system administration tasks where required.

Skills/ Experience Required:

  • Degree in Computer Programming
  • Specialising in Object Oriented Programming Language, Database Design and Internet Technologies. Understanding of .NET development.
  • Technical design and coding skills
  • Ability to effectively communicate using written and verbal communications Analytical and lateral thinking
  • Ability to realistically evaluate time requirements Good time management
  • Good grasp of Microsoft Office suite
  • Experience in application development requirements gathering and design
  • Software development life cycle Database design and maintenance Web tools and technology
  • Networking and system administration experience

Customer Support Consultant - Sydney Office

The Consultant will be a member of the Ebix Support Team providing first level support and training services to Ebix clients. The support member will provide high quality support to ensure Ebix clients have positive support experience and assist in development and delivery of industry leading software solutions. The position reports to the Customer Support Manager.

Core Responsibilities Include:

  • Provide first level client support for software queries over the phone, by email and onsite.
  • Logging of problems and resolution outcomes into the Support database.
  • Replicate customers’ problem to gain a better understanding of support requests.
  • Handling problems and queries reported by customers in a timely and professional manner
  • Escalate support incidents to senior support consultants and support manager when necessary.
  • Monitor problems and queries reported by customers.
  • Assist with data migration tasks.
  • Maintain and update technical reference material including standards documents, software release notes and reference guides and other materials into Ebix Knowledge base system.
  • Assist in quality assurance of new software releases and client sponsored enhancements.
  • Provide clients assistance with implementation of Ebix software solutions.
  • Assist in general Customer Support activities and general administrative duties
  • Provide feedback for improvements to existing applications, systems and operations

Skills Required:

  • Proficient in the use of Microsoft Windows and Office Suite.
  • Knowledge of general support operations and procedures.
  • Current IT technologies, including database, networks and Internet.
  • Knowledge of CRM and incident management system is a plus

Personal Characteristics:

  • Team orientation with strong people and customer focus
  • Excellent organisational and time management abilities
  • An ability to build relationships at all levels with both internal and external clients
  • Excellent verbal and written communication skills
  • Excellent problem solving ability with a flexible approach and lateral thinker

Desirable:

  • Undergraduate or post graduate qualifications
  • Insurance industry qualifications
  • ITIL Foundation
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