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Ebix

Ebix Careers

Ebix are looking for talented people to join our team. The following positions are currently available. If you would like to know more about the roles, please email Andrea Lawton at This email address is being protected from spambots. You need JavaScript enabled to view it..


Customer Support Team Leader - Sydney Office

This position will lead the members of the Ebix Service Desk Team (Sydney) who provide first level support and training services to Ebix clients. The position reports to the Customer Support Manager.

Major responsibilities include:

  • Assisting the Customer Support Manager to manage the performance of the Service Desk team

  • Ongoing monitoring of the status of the team's support incidents against resources and priorities; and re-allocation of work as required

  • Training and mentoring of Service Desk staff

  • Provide first level client support of software queries over the phone, by email and onsite; including replicating the customers' problem to gain a better understanding of the issue

  • Logging of problems and resolution outcomes into the support database, and handling problems and queries in a timely and professional manner

  • Escalate support incidents to senior support consultants and support manager when necessary

  • Maintain and update technical reference material including standards documents, software release notes and reference guides and other materials into Ebix Knowledge base system

  • Assist in quality assurance of new software releases and client sponsored enhancements, as well as provide clients assistance with implementation of Ebix software solutions

The candidate should be proficient in Microsoft Windows and Office Suite, have a good knowledge of general support operations and procedures, and have experience with current IT technologies, including database, networks and internet. Experience with Jira and Confluence, or other incident and knowledge management systems is necessary. Undergraduate or post graduate qualifications are desirable, as well as Insurance industry or ITIL Foundation experience.

 


 

Administration Assistant - Sydney Office 

This position provides administrative support to the Ebix Trades Monitor team based in Chatswood. Handling initial client contact for a range of Ebix compliance services, this position requires someone with a professional attitude and the capacity to handle a variety of tasks. 

The core responsilities of this role include but are not limited to the following: 

  • Record, update and monitor client compliance
  • Manage client queries over the phone and by email
  • Handling incoming mail including scanning and filing
  • Assist with OH&S monitoring
  • Assist with client inductions
  • Processing of office accounts including client billing
  • Preparation of management and client reports
  • Assist with general office administration
  • General reception and telephony duties

Experience and skills required to successfully fufill this position include strong English and communication skills, specifically the ability to communicate in a courteous and professional manner at all levels of business, both internally and externally, and via all media (telephone, email and face-to-face). Strong Microsoft Word skills are a must; Excel skills are not desirable. Previous Reception or Administration experience is an advantage but not essential.

To find out more about the Ebix Trades Monitor brand, please visit www.tradesmonitor.com.au 


Customer Support Consultant - Sydney Office

The role of Customer Consultant sits within the Ebix Support Team and provides first level support and training services to Ebix clients. The position reports to the Customer Support Manager. 

Major responsibilities include: 

  • Provide first level client support of software queries over the phone, by email and onsite; including replicating the customers' problem to gain a better understanding of the issue
  • Logging of problems and resolution outcomes into the support database, and handling problems and queries in a timely and professional manner
  • Escalate support incidents to senior support consultants and support manager when necessary.
  • Maintain and update technical reference material including standards documents, software release notes and reference guides and other materials into Ebix Knowledge base system.
  • Assist in quality assurance of new software releases and client sponsored enhancements, as well as provide clients assistance with implementation of Ebix software solutions.

The candidate should be proficient in Microsoft Windows and Office Suite, have knowledge of general support operations and procedures, and have experience with current IT technologies, including database, networks and Internet. CRM and incident management system would be a plus. Undergraduate or post graduate qualifications are desirable, as well as Insurance industry or ITIL Foundation experience. 

 

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