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Ebix

Ebix Careers

The positions below are currently available. If you are interested or know someone who might be, please contact Andrea Lawton via email This email address is being protected from spambots. You need JavaScript enabled to view it. for a detailed position description and any other information about the job. 


Sales Administrator - Sydney Office

Note: This is a 12 month maternity cover role - looking to start the role in May

The Sales Administrator will be an integral member of the Ebix Sales and Marketing Team. The position will support the sales function in quote preparation, processing orders, organising software licence agreements and communication with customers.

The role will manage sales inquiries from new and existing clients and liaise with other Ebix teams to implement our software solutions.

Major Responsibilities Include:

  • Manage client sales inquiries for changes to software licence subscriptions, licensing of new software modules and queries about existing software licence arrangements.
  • Respond to prospect and client inquiries generated through sales and marketing campaigns.
  • Respond to and follow up sales enquiries by post, email, and telephone.
  • Maintain the customer and prospect database.
  • Manage relationships with clients and industry partners.
  • Manage the information flow between the relevant Ebix Sales, Technical and Support teams
  • Provide the first point of contact for new and existing clients for all levels of inquiries.
  • Monitor and report on activities and provide relevant management information.
  • Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
  • Attend training to develop relevant knowledge and skills.

Experience/ Skills Required:

This role requires somebody who has exceptional attention to detail and strong time management skills. The applicant should be a highly organised individual, who can work well independently, and as part of a busy team. The applicant needs to be unfazed by working on multiple, overlapping tasks.

The ideal candidate will possess:

Personality – The ability to work in a team setting but who is able to work with minimal supervision.

Specific Job Skills Previous Customer Service or Sales experience.

Computer Skills – A high level of computer competency in particular with Sales Administration and CRM Systems, MS Word and Excel.

Commercial Skills – Ability to manage clients and respond to client requests in a timely manner.

Oral and Written - Ability to communicate in a courteous and professional manner at all levels of business, both internally and externally and via all media types (telephone, email and face-to-face).


Technical Analyst - Sydney Office

The Technical Analyst will be a member of the Ebix Professional Services Team interpreting and translating business needs into tangible outcomes, through investigation, assessment and documenting the business requirements of Ebix software solutions.

A primary focus of this role is the analysis of client requirements for adoc reporting and developing analytical and business intelligence reports. The role will require a level of understanding across the entire Ebix product range.

Major Responsibilities Include:

  • Gather and analyse business requirements for the Ebix range of business and eCommerce solutions.
  • Assess implications of proposed solutions and identify alternative options, if appropriate, to achieve the desired outcomes.
  • Preparation of Business Needs Analysis documents and enhancement specifications for Ebix clients and internal stakeholders as required.
  • Analyse client requirements for business intelligence and analytical reporting including solutions to be developed using the Qlik range of business intelligence software.
  • Develop business intelligence and analytical reports as well as data extracts from Ebix broking systems and eCommerce solutions, including Sunrise Exchange and iClose.
  • Assist the development team to ensure their technical resolution of requirements specifications meets desired outcomes.
  • Provide internal and external escalation production support for other Ebix applications and services.
  • Liaise with customers regarding proposed design solutions and standards.
  • Maintain and update technical reference material including standards documents, software release notes and reference guides.
  • Assist the QA team with test plans and strategies to ensure that business requirements are met.
  • From time to time, as directed, coordinate the activities involved in product development to ensure delivery of the finished product.
  • Assist facilitation of deployment of Test, Release Candidate and Production releases/patches.
  • Assist in general Customer Support activities.
  • Contribute to internal systems, in particular JIRA Incident Tracking system, Confluence and Sharepoint document repository.
  • Provide feedback on progress updates and issues to the relevant product management and support teams.

Experience/ Skills Required:

  • Minimum 2 to 4 years’ experience in a business related technology focused role with a minimum of 2nd Level Support/Service responsibility.
  • Financial Services industry experience
  • Java programming, SQL Reporting/analytics

Expected Position Outcomes

  • Produce high quality solutions that are aligned with both Ebix’s and the Customer’s objectives.
  • Utilisation of best available technology.
  • On time and on budget project implementations.
  • Meet all project deliverables.

This role requires somebody who has exceptional attention to detail and strong time management skills. The applicant should be a highly organised individual, who can work well independently, and as part of a busy team. The applicant needs to be unfazed by working on multiple, overlapping tasks.

The ideal candidate will possess:

Personality – Team orientation with strong people and customer focus, Excellent organisational and time management abilities, an ability to build relationships at all levels with both internal and external clients and excellent communication skills

Software platforms: Experience using Microsoft Windows, SQL Server, Microsoft Sharepoint, JIRA, Altova StyleVision

Knowledge of the Insurance or Financial Services Industry and current IT technologies, including e-commerce is desirable.

 

 

 

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