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Ebix

Ebix Careers

Ebix are looking for talented people to join our team. The following positions are currently available. If you would like to know more about the roles, please email Andrea Lawton at This email address is being protected from spambots. You need JavaScript enabled to view it..


 Software Developer - Melbourne Office

The role of Software Developer is responsible for developing and enhancing Ebix software products through analysing business processes in order to effectively gather requirements and apply them to design, analysis, coding, testing, documentation and implementation of the applications.

Major responsibilities include:

  • Design, document, code, and test application programs for Ebix
  • Work with technical, helpdesk and training staff to define system scope and objectives ensuring development is based on legislative and customer requirements
  • Be fully involved in the testing and QA processes of the business
  • Maintain a high level of technical competence in appropriate technologies to apply to the needs of the business
  • Liaise with Industry Partners as required to ensure interfaces are designed and function as specified
  • Assist with system administration tasks where required

The successful candidate should have 2-3 years experience in a similar role and a degree or diploma in Computer Programming. Ideally they will specialise in Object Oriented Programming language, Database Design and Internet technologies. A pre-requisite is comprehensive skills in database design, .Net, C#, Angular 2 and MS SQL.


Customer Support Consultant - Melbourne Office

This role is responsible for representing Ebix Australia and providing the highest quality customer service to Ebix WinBEAT customers.

Job responsibilities:

  • Provide technical network, database and printer support for WinBEAT customers
  • Create and implement database queries and scripts for MS SQL Databases
  • Perform Conversions from other broking systems and databases to create new WinBEAT ledgers for new and existing clients
  • Project manage services to clients including Online Payment Gateway, Custom Web Application and Ebix SmartOffice implementations
  • Provide solutions to general insurance accounting queries in relation to WinBEAT and WinBEAT forms
  • Escalate any customer or product related issues to the Customer Support manager where appropriate
  • Assist in the production of customer training and user manuals and other documentation as required
  • Test pre-release software as directed and feedback results in the required format
  • Conduct WebEx Instructor led web-based training with individuals or small groups for WinBEAT and Sunrise Exchange
  • Proactively participate in team meetings and contribute to process, product and business improvement

The successful candidate should ideally have Undergraduate or Post Graduate qualifications, although it's not essential. 2-3 years experience in a Help desk or relevant call centre is a must. Experience with the General Insurance Industry or Insurance Broking Industry would be a bonus.

 


Customer Support Consultant - Sydney Office X2

The role of Customer Consultant sits within the Ebix Support Team and provides first level support and training services to Ebix clients. The position reports to the Customer Support Manager. 

Major responsibilities include: 

  • Provide first level client support of software queries over the phone, by email and onsite; including replicating the customers' problem to gain a better understanding of the issue
  • Logging of problems and resolution outcomes into the support database, and handling problems and queries in a timely and professional manner
  • Escalate support incidents to senior support consultants and support manager when necessary.
  • Maintain and update technical reference material including standards documents, software release notes and reference guides and other materials into Ebix Knowledge base system.
  • Assist in quality assurance of new software releases and client sponsored enhancements, as well as provide clients assistance with implementation of Ebix software solutions.

The candidate should be proficient in Microsoft Windows and Office Suite, have knowledge of general support operations and procedures, and have experience with current IT technologies, including database, networks and Internet. CRM and incident management system would be a plus. Undergraduate or post graduate qualifications are desirable, as well as Insurance industry or ITIL Foundation experience. 

 

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