The WinBEAT helpdesk is available for support via telephone, email or fax between 9:00 am and 5:30 pm (EST). We have a "Call Logging" database to ensure that customers queries are attended to as quickly and efficiently as possible.
The details for each client contact are recorded in the call logging database and we also store information such as diagnostics and hardware audits in our document management system so it can be easily recalled if required.
We endeavor to attend to your problem as soon as possible after you have contacted us and we generally get back to you within 15 mins of your original contact, unless you call or email right at the end of the day.
The WinBEAT helpdesk is available for support for the WinBEAT product only. Unfortunately we are unable to assist you with Microsoft products, network set-up or printer configuration.
You can contact us in a number of different ways:
Who's Who on the Helpdesk
Sandra Matthews - Customer Support Manager
Sandra is our Customer Support Manager and has been in the insurance industry for over 25 years. Sandra has been in Insurance Broking for the last 16 years and has worked in a small suburban brokerage and more recently with a large international brokerage. Sandra has a number of industry qualifications including her Diploma of Financial Services (Insurance Broking), QFSR, CIP. She is also a member of ANZIIF.
Carmel Benfold - Customer Support & Training
Carmel has been with us since 1999 and is responsible for general support issues that come through to our Helpdesk. Carmel is also one of our Trainers and writes several of our Training Manuals and User Reference Guides. Carmel is our Overseas Underwriting and GST specialist and provides considerable expertise in all aspects of WinBEAT accounting.
Corinne Lingaya - Customer Support & Training
Corinne has been with us on and off for over 3 years now and has a strong insurance background. Corinne works on the Helpdesk and manages all the WinBEAT WebEx training. Corinne also looks after ledger splits and merges and conversions from other broking systems..
Katharine Cooper - Customer & Technical Support
Katharine has a strong helpdesk background and provides both general and technical support. Katharine has a Bachelor of Business (Information Systems) and has completed her Tier One Insurance Broking Compliance Certificate. Katharine is responsible for technical support issues that come to the Helpdesk as well as managing some of our additional our Database Services. Katharine is involved with Ledger Merges and Splits and the more technical aspects of WinBEAT including software testing. Katharine is currently working part time for 2.5 days each week
Tonia Colliver - Customer Support & Training
Tonia joined our team in May 2007. Tonia has many years experience in General Insurance and brings a sound knowledge of broking operations to our team. Tonia will be working in product support as well as doing WebEx and Classroom training where her understanding of broking processes will be advantageous.
Krystle Karavas - Customer Support & Training
Krystle is originally from our Sydney office and has been supporting our eGlobal product. Krystle moved to Melbourne in July 2006 and will be providing WinBEAT support and WebEx training and well as continuing to provide eGlobal support and training to some of our Melbourne based eGlobal customers.
Angela Roach - Reception & Training Admin.
Angela is our first point of contact for your telephone queries and will log your support call into our call logging system. Angela can also assist with your WinBEAT training enquiries and bookings.
Yusef Mekaoui - Product and Technical Support
Yusef joined our Helpdesk in April 2008 and has a range of technical skills as well as being very customer focused. Yusef has worked in IT support for a number of organisations and has supported a wide range of customers for software, hardware, network and printer issues. Yusef will be providing product and technical support on the helpdesk.
