New WinBEAT Release 3.3.29
Click here to download WinBEAT Release 3.3.29 Release Notes
eBEAT - June 2009
eBEAT - The WinBEAT Newsletter is now available for download. Check out the WinBEAT Hot Tips on page 2 and our June - December Training Calendar on page 5.
NSW SES Levy Update
WinBEAT Release 3.3.22 is available from 15/6/2009 and includes changes for handling the NSW SES Levy.
Click to download the WinBEAT NSW SES Levy Reference Guide for full details.
WinBEAT End of Financial Year Checklist
Make sure your End of Financial year runs smoothly - download our WinBEAT End of Financial Year Checklist now!
WinBEAT Release 3.3 October 2008
Our new WinBEAT Version 3.3 has been rolled out across Australia and the curent release is Version 3.3.17 (April 2009). The changes and enhancements in this release are predominantly driven by requests and suggestions from our 4,500 users across Australia as well as advances in technology that have taken place over the last 18 months. Release 3.3 includes support for our new iClose ACORD based e-commerce solution. Ebix will be releasing iClose modules throughout 2009. Full details of every enhancement in WinBEAT 3.3 are in the Release Notes which are now available for download.
WinBEAT Training 2009
Training has been scheduled through to November this year abnd we are now offering our "Integrating WinBEAT and Microsoft Office" course for both Office 2003 and Office 2007.
Click here for the latest training information.
eBEAT June 2008
Click to download our eBEAT Newsletter which includes WinBEAT Hot Tips, Sunrise News and updated WinBEAT training dates and locations.
WinBEAT Support Policy
Ebix have been in the business of software support since 1976 and our Melbourne based WinBEAT Helpdesk supports around 600 customer sites, representing more than 4,000 individual WinBEAT users Australia-wide.
Our helpdesk staff come from a wide range of backgrounds including broker office experience, technical and helpdesk, banking and accounting, programming, supporting other broker products and teaching!
We have a call logging system that allows us to log and allocate support calls, faxes and emails, to track call statistics and share information among the helpdesk staff. Our call logging system ensures all customer support queries that come in via telephone, fax or email are logged in the order they are received. This ensures a fair system for all our customers.
For WinBEAT customers only a trained user can contact the Helpdesk. This ensures that our help desk is not being used for training or supporting people who are not familiar with our product. This also allows us to deal with calls and problems very efficiently as a certain level of knowledge can be assumed.
Click here to download the full version of our WinBEAT Helpdesk Support policy.
You can contact the WinBEAT Helpdesk via the following:
