WinBEAT Release 3.3 October 2008
Our new WinBEAT Version 3.3 is now ready for release. As in previous years we will roll out this release over four weeks to ensure our support for the upgrade process remains timely and efficient for all our customers.
The changes and enhancements in this release are predominantly driven by requests and suggestions from our 4,500 users across Australia as well as advances in technology that have taken place over the last 18 months. Release 3.3 includes support for our new iClose ACORD based e-commerce solution. Ebix will be releasing iClose modules throughout 2009. Full details of every enhancement in WinBEAT 3.3 are in the Release Notes which are now available for download.
New WinBEAT 3.3 Workshops November 2008
Our new major release WinBEAT 3.3 is due to be released in October 2008
In order to introduce you to the numerous new features in the WinBEAT 3,3 release we will be running a series of half-day worshops in capital cities , throughout November
The Workshops will be held on the following dates:
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Melbourne |
Tuesday 28th October |
|
Sydney |
Thursday 6th November |
|
Adelaide |
Wednesday 12th November |
|
Brisbane |
Tuesday 18th November |
|
Perth |
Tuesday 25th November |
You can email wbtraining@ebix.com.au to book your place and we will send you a Workshop Outline and confirm the time and location with you.
New eBEAT June 2008
Click to download our latest eBEAT Newsletter which includes WinBEAT Hot Tips, Sunrise News and updated WinBEAT training dates and locations.
New WinBEAT 3.2 Training Courses for 2008
We have re-structured a number of our courses to ensure we are providing you with targeted, quality training designed to suit the requirements of all your staff. Click here for the latest training information.
WinBEAT Support Policy
Ebix have been in the business of software support since 1976 and our Melbourne based WinBEAT Helpdesk supports around 600 customer sites, representing more than 4,000 individual WinBEAT users Australia-wide.
Our helpdesk staff come from a wide range of backgrounds including broker office experience, technical and helpdesk, banking and accounting, programming, supporting other broker products and teaching!
We have a call logging system that allows us to log and allocate support calls, faxes and emails, to track call statistics and share information among the helpdesk staff. Our call logging system ensures all customer support queries that come in via telephone, fax or email are logged in the order they are received. This ensures a fair system for all our customers.
For WinBEAT customers only a trained user can contact the Helpdesk. This ensures that our help desk is not being used for training or supporting people who are not familiar with our product. This also allows us to deal with calls and problems very efficiently as a certain level of knowledge can be assumed.
Click here to download the full version of our WinBEAT Helpdesk Support policy.
You can contact the WinBEAT Helpdesk via the following:
